Millions of people now buy glasses online. If it's your first time, here's the whole experience, step by step, so nothing comes as a surprise.
Before you order: gather 3 things
- Your eyeglass prescription. Ask your eye doctor's office for a copy; you're entitled to one after your exam. A photo or scan works. Here's how to read it.
- Your PD. If it isn't on your prescription, measure it at home, or see what a normal PD looks like.
- Your current glasses (if you have them), to copy the size. See how to find glasses that fit like your current pair.
What ordering looks like
- Choose a frame, color and size.
- Choose your lenses: material, anti-glare and tint. Standard single vision lenses are included in the $79 price, and upgrades are priced as you pick them.
- Enter your prescription. You'll pick SPH, CYL and AXIS for each eye from drop-down menus. OD is your right eye, OS is your left.
- Enter your PD, and tell us if these are reading glasses (we'll adjust the PD for you if needed).
- Upload a photo of your prescription. It's optional if you typed it, but we recommend it: we compare the photo with what you typed and email you if anything doesn't match.
- Pay securely with PayPal, or a debit or credit card through PayPal.
After you order
- Confirmation: you'll get an email with your order reference.
- Prescription check: if a number looks unusual, we email you before your lenses are made.
- Production: most single vision orders are made in one business day. Orders placed by 5 p.m. Eastern on a weekday usually start that day.
- Shipping: free, with tracking, and usually 1 to 2 business days to Michigan, Oregon, Montana and Delaware.
Your first week in new glasses
New glasses can take a few days to feel natural, even when they're made perfectly. It's common to notice:
- Floors or walls that seem slightly curved or tilted
- A little eye fatigue at the end of the day
- Things looking sharper or a different size than you're used to
Most people adjust within a few days, and almost everyone within one to two weeks. Here's more on adjusting to new glasses.
If the fit isn't perfect
Glasses often need a small adjustment to sit just right on your face. Any local optician can bend the temples or adjust nose pads in a few minutes. If something is wrong with the lenses themselves, email us within 14 days of delivery and we'll make it right if it's our mistake. Read our prescription & remake policy and return policy before you order: custom prescription glasses are made to order and final sale.
First-timer mistakes to avoid
- Using a contact lens prescription. It's different. Here's why.
- Mixing up OD and OS, or dropping a minus sign.
- Forgetting CYL and AXIS. If your prescription has them, they're essential.
- Choosing a frame far bigger or smaller than glasses that fit you.
- Ordering on a Friday night and expecting Monday delivery. The lab works weekdays.
Ready for your first pair? Shop frames. Everyday frames are $79 with single vision lenses and free shipping.
