90-day frame warranty
For 90 days from delivery, we'll repair or replace frames with a manufacturing defect, such as:
- A hinge or solder joint that breaks under normal use
- Peeling or flaking frame finish
- A screw or hinge that won't stay tight
If the exact frame or color is no longer available, we'll replace it with a similar frame of equal value.
Anti-glare coating warranty
| Lens option | Coating warranty |
|---|---|
| Standard anti-glare | 1 year from delivery |
| Crizal Easy anti-glare | 2 years from delivery |
The coating warranty covers peeling, crazing (a web of fine cracks) and delamination under normal use. We'll replace the affected lenses with the same prescription and options.
What the warranty doesn't cover
- Scratches on lenses or frames
- Accidental damage: dropping, sitting on, stepping on or bending your glasses
- Heat damage, for example from a hot car dashboard, and damage from chemicals, solvents or harsh cleaners
- Pet damage, lost or stolen glasses
- Normal wear, like worn nose pads
- Glasses repaired or adjusted by someone else
- Prescription changes or ordering errors (see the prescription & remake policy)
How to make a warranty claim
Email [email protected] with your order reference, a short description and photos of the problem. If we need the glasses back, we'll send instructions. Warranty replacements ship free.
Make your glasses last
- Clean lenses with lens cleaner or mild dish soap and water, and dry them with a microfiber cloth.
- Don't use paper towels, your shirt, household glass cleaner or acetone.
- Store your glasses in a case, not lens-down on a table.
- Take them off with both hands to keep the frame aligned.
Common questions
Do your glasses come with a warranty?
Yes. Frames are covered for 90 days against manufacturing defects. Standard anti-glare has a 1-year coating warranty and Crizal Easy anti-glare has a 2-year coating warranty.
Does the warranty cover scratches or broken glasses?
No. The warranty covers manufacturing defects. It doesn't cover scratches, accidental damage, lost glasses or damage from heat, chemicals or pets.
Questions about this policy? Email [email protected] or use our contact form.
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